Terms of Service

The purpose of these Terms of Service (hereinafter referred to as "Terms") is to stipulate the rights, obligations, and responsibilities of GoalMasterTrip Co., Ltd. (hereinafter referred to as the "Company") and the "User" regarding the use of the website "GoalMasterTrip" (hereinafter referred to as the "Site") and the purchase of tickets, travel packages, and related services (hereinafter referred to as "Services") provided therein.

※ The "Company" and the "User" are the direct contracting parties for all transactions made under these Terms, and the "Company" bears full responsibility for the fulfillment of the contract regarding the products sold to the User.

"Site" refers to the virtual business place established by the "Company" using information and communication facilities to provide goods or services (hereinafter referred to as "Goods") to Users.

"User" refers to members and non-members who access the "Site" and use the services provided by the "Company" in accordance with these Terms.

"Ticket" refers to admission tickets for sports events and performances that the "Company" secures through overseas partners, official distributors, or verified supply chains, and subsequently resells or acts as a purchasing agent for the User.

The "Company" shall display the contents of these Terms, company name, office address, business registration number, and contact information on the initial landing page of the "Site" so that Users can easily recognize them.

The "Company" may amend these Terms to the extent that they do not violate relevant laws, such as the 「Act on the Consumer Protection in Electronic Commerce」. Any amendments will be announced 7 days prior to the effective date.

Status of the Company: The "Company" is NOT a primary box office for sports clubs or venues. The "Company" is an independent travel agency (Secondary Market / Reseller) that plans, secures, and sells tickets and travel products.

Pricing Policy: The prices of tickets sold on the "Site" are determined based on ticket scarcity, seat category, procurement costs, and agency fees. Therefore, the selling price may differ from (be higher or lower than) the Face Value of the ticket. By purchasing, the User is deemed to have agreed to the final confirmed price.

Seat Allocation: The "Company" guarantees to provide seats in the Category selected by the User (or better). Specific seat numbers are confirmed at the time of ticket issuance according to the circumstances of the event organizer and supplier.

The "Company" performs the following duties:
① Provision of information on Goods and conclusion of purchase contracts.
② Issuance and delivery of purchased Goods (e.g., E-Tickets).
③ Other tasks necessary for the User's smooth experience.

Subject of Liability: Regardless of the underlying supplier of the product, the "Company" acts as the direct contracting party with the User. The "Company" bears all legal and operational responsibilities for the delivery of goods, cancellations, refunds, and handling of complaints. (The Company explicitly states it is not merely a mail-order broker).

The User applies for purchase on the "Site" by the following method:
① Search and selection of Goods.
② Input of information (Name, Passport Number, Contact Info, etc.).
③ Confirmation and agreement to Terms and Cancellation/Refund Policy.
④ Payment.

The contract is established when the "Company" sends an "Order Confirmation" notice after the User completes the payment. However, if the "Company" cannot fulfill the contract due to inability to secure local tickets, it shall immediately notify the User and refund the payment.

Payments for Goods purchased on the "Site" can be made via credit card, real-time bank transfer, virtual account, or other methods provided by the "Site". For international payments, exchange rate fluctuations and card issuer fees may apply.

All tickets are issued as E-Tickets or Mobile Tickets in principle.

Timing: Tickets are generally delivered to the User's email or "My Page" on the "Site" 1 to 3 days before the match, and no later than 12 hours before the start of the match.

If the User cannot enter the venue due to the failure of ticket delivery caused by the "Company's" fault, the "Company" shall provide a full refund and compensation according to separate regulations.

Special Provision: Goods sold on this "Site" fall under time-sensitive goods (performances, sports tickets, etc.) where resale becomes difficult over time. Therefore, pursuant to Article 17 Paragraph 2 of the 「Act on the Consumer Protection in Electronic Commerce」, withdrawal of subscription (refund) due to simple change of mind may be restricted.

Cancellation Fee: In case of cancellation due to the User's fault or simple change of mind, the 'Special Terms (Cancellation Fee Policy)' stated on the product detail page shall take precedence.

Full Refund: The "Company" will provide a full refund without penalty in the following cases:
① The match/performance itself is officially canceled by the organizer.
② The "Company" fails to secure the ticket of the grade ordered by the User.

The "Company" is exempted from liability if it cannot provide services due to force majeure, such as natural disasters, war, terrorism, epidemics, or government orders.

The "Company" is not responsible for service usage obstacles caused by the User's fault (lateness, failure to bring a passport, violation of local stadium regulations, etc.).

The "Company" is not liable for indirect damages (flights, accommodation, etc.) incurred by the User or for failure to obtain expected benefits from the service.

The "Company" establishes and operates a Customer Center to reflect legitimate opinions or complaints raised by Users and to compensate for damages.

Electronic commerce disputes between the "Company" and the User shall be governed by the laws of the Republic of Korea. Any lawsuits shall be subject to the exclusive jurisdiction of the Seoul Central District Court.