GoalMasterTrip is an independent travel agency and secondary market reseller for football tickets and travel arrangements. Ticket prices may vary depending on market demand and supply, and may be above or below the face value

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Frequently Asked Questions FAQ

Booking & Payment

How do I book tickets?

On the official purchase page (web/app), select 'Team → Match → Seat Category → Quantity' and complete payment for immediate booking confirmation. A confirmation email or text will be sent automatically after payment. If there's no purchase page available, send your '팀·경기 정보 + 희망 좌석 + 수량' via 1:1 KakaoTalk consultation or Instagram DM, and we'll check booking availability. Most matches can be booked even if not listed on the official page.

How long does confirmation take after payment?

Booking is confirmed immediately upon payment approval. If you've received a confirmation email or text, no additional procedures or separate approval are required.

The seat category I want isn't available.

You can only select seats displayed on the purchase page. If you're looking for cheaper seats or other categories, please contact us via 1:1 consultation. We can usually secure even hard-to-find seats if you let us know in advance.

Are match times shown in local time?

All times displayed on the site are in local stadium time. Korean portals (like Naver) automatically convert to Korean time, so please be careful of confusion. Europe observes Daylight Saving Time (Summer Time), so be sure to check time zone calculations.

Is there anything I need to do after payment?

Generally, there's nothing additional you need to do. If specific clubs require their own mobile ticket apps (e.g., Club Wallet), we'll provide individual guidance on installation and usage after purchase completion.

Why do ticket prices fluctuate?

Prices constantly fluctuate based on exchange rates, demand, supply, and proximity to match date. Big matches especially see price increases as the match date approaches, and cheaper seats sell out first. The safest and most economical method is to book as early as possible.

Can I buy away section tickets?

Away section tickets for almost all clubs are available for booking and have been stably provided for the past 15 years. You can purchase directly on the purchase page or request via 1:1 inquiry.

Are there children or group discounts?

Most tickets have uniform pricing. Children's tickets are extremely rare and usually have poor views with no adjacent seating possible, so adult tickets are often required. For groups (travel agencies, YouTubers, families, events, business trips, etc.), always request via 1:1 consultation. Based on 15 years of group supply experience, we'll propose the best seats and carefully manage local meetings, coordination, and entry.

What are the payment methods, currencies, and fees?

Basic payment is domestic bank transfer (no fees), and card payment is available through PayPal app with a 5% PayPal fee. Payment currency is based on the match host country currency (GBP, EUR, etc.), and for KRW payments, Naver 'cash buying rate' exchange rate applies. Card company overseas payment fees are separate.

Ticket Delivery

What form will I receive my tickets in?

Tickets are mainly provided as electronic tickets (PDF), mobile wallet tickets, or club official app exclusive tickets. Rarely, physical paper tickets may be issued.

How are tickets delivered?

Domestic customers receive tickets via KakaoTalk, overseas customers via email or WhatsApp. For physical tickets, they can be delivered to local accommodation or picked up directly in London city center.

When will I receive my tickets?

Tickets are usually sent from 1-2 days before the match, and at latest by match day morning or 2 hours 30 minutes before kickoff. Stadium entry is usually possible from 1 hour 30 minutes to 2 hours before kickoff, so even if ticket delivery is delayed, there's no disruption to entry.

Can't I receive tickets immediately after payment?

Club ticketing systems often activate tickets close to match time, making immediate delivery impossible. In the past 15 years, there have been no cases of entry denial due to non-receipt of tickets, and we resolve any issues in real-time.

Seats & Match Viewing

How do I enter the stadium?

For PDF electronic tickets, scan the QR code; for mobile wallet tickets, add to app and use. Set smartphone screen brightness to maximum and to avoid crowds, we recommend being seated at least 45 minutes before kickoff.

Can I know the seat location in advance?

Only the seat grade (category) is confirmed at booking stage; exact block, row, and seat numbers are confirmed when tickets are received. For specific seat requests, separate inquiry via 1:1 message is required.

Will multiple tickets be allocated as adjacent seats?

Tickets purchased in the same order are allocated as adjacent seats. However, for some matches or categories, purchases of 3+ seats may be split into 2+1 combinations. We do not consider front/back or diagonal seats as adjacent; only side-by-side seats are provided as adjacent.

Can I buy additional tickets to sit together?

If you want to buy additional tickets after existing booking to sit in adjacent seats, please inquire as soon as possible. Allocation may be difficult close to match date.

Do they check ID at entry?

EPL generally doesn't check ID, but some La Liga, Ligue 1, and Serie A clubs may verify name and birth year. In such cases, we pre-configure entry using the buyer information entered at booking.

I'm worried tickets might be fake or entry might be denied.

All tickets we provide are genuine tickets issued by clubs, and there have been no entry issues in the past 15 years. If problems occur, local staff respond in real-time, and in the unlikely event of entry denial, we provide 100% ticket refund plus additional compensation.

Changes, Cancellation & Refund

Can I cancel or change after purchase?

Generally, cancellation or changes are not possible after booking. Due to the nature of ticket products, confirmed bookings prevent other fans' purchase opportunities, so please make careful decisions. If unavoidable circumstances arise, please notify us as soon as possible - we can help with resale etc., but refunds for personal reasons (e.g., flight delays) are difficult.

What happens if the match schedule changes?

Match schedule changes due to TV broadcasting etc. are common, and in such cases existing tickets remain valid and schedule changes don't qualify for refunds. As the responsibility for schedule confirmation lies with the buyer, always check the latest information on official sites.

Can I get a refund if the match is completely cancelled?

Complete cancellation of European professional football matches is extremely rare. If a club officially cancels a match and decides on full refund, we'll provide refund under the same conditions.

General Information

Can I book accommodation or flights together?

We specialize exclusively in match tickets, and you must book flights and accommodation separately. We can provide accommodation recommendation lists.

I want information about transportation to the stadium and local information.

Contact your assigned manager via KakaoTalk, email, etc. anytime after booking. We'll provide detailed guidance on practical local tips like 'which station to get off at' and 'post-match transportation conditions'.

GoalMasterTrip 로고
Representative: Hyunjin Heo
GoalMasterTripBusiness Registration No. 148-81-03690
Phone: 070-8080-2932 / 010-2726-8402
Account: IBK 677-046342-04-015 (Safe Transfer Account)
Address: 8F, 801-B2, Star Building, 5, Technopark-ro 111beon-gil, Yeonsu-gu, Incheon, Republic of Korea
Mail-order Business Registration No. 2025-Yeonsu-gu, Incheon-2474
Business Inquiry ✉ goalmastertrip@goalmastertrip.com
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