Cancellation & Refund Policy

Due to the nature of ticket products, cancellation or changes are generally not possible after booking confirmation. Once a booking is confirmed, it prevents other fans from purchasing tickets, and we also spend considerable costs and time securing your tickets. If unavoidable circumstances arise, please contact customer service or your assigned manager as soon as possible. While cancellation is not possible according to regulations, we will do our best to check if exceptional resale or cancellation is possible. However, please understand that refunds are difficult even if you cannot attend the match due to personal reasons such as flight delays or schedule changes.

Refunds are processed within 7 business days after cancellation approval or club refund confirmation to the original payment method. Statement reflection may be delayed depending on overseas card company settlement cycles.

Match dates or kickoff times are often changed due to TV broadcasting schedules or tournament arrangements. Schedule or time changes do not qualify for refund/cancellation, and you can enter with your original ticket on the changed schedule. Match schedules are usually finalized 4-7 weeks before kickoff, so customers who book in advance must check the final schedule through official channels. Absolutely no refunds are possible due to schedule changes after tickets have been issued and delivered.

European professional football matches are rarely completely cancelled as games proceed even in severe weather conditions. If a match is officially cancelled by the club and a full refund is issued, we will provide a full refund under the same conditions.

If you cannot enter due to ticket issues caused by GoalMasterTrip's fault, we will process a full refund. In this case, you must provide evidence that there was a problem with the ticket we provided that prevented stadium entry.

No refunds are provided in the following cases:

When match attendance becomes impossible due to personal circumstances (change of mind, family/work schedule changes, various illnesses, etc.)

Cancellation requests due to ticket price fluctuations

Entry denial cases due to wearing opposing team merchandise

Problems arising from buyer's fault leading to entry denial or mid-game ejection

Loss of tickets after delivery

Entry failure due to loss/damage of physical tickets or rental phones

Additional problems arising from attempting to resolve entry issues locally without notifying us

Entry denial or ejection due to unfamiliarity/non-compliance with club or stadium regulations

Problems arising from unauthorized changes to physical ticket collection methods

Problems arising from not following our guidance, terms, and refund policies

If buyers cause losses to the company (season ticket suspension) by not following our guidelines, we may pursue damage compensation/legal procedures.